Alerts
To view the alerts section in TIM Enterprise, you will have to login to the 'Root account'. Once logged in, you will need to click on the TIM Enterprise logo in the top left of your screen to get to the 'System settings' page.
The Alerts section notifies you when particular events occur on the system. The table below describes the type of alerts emitted from TIM Enterprise:
| Alert | Description |
|---|---|
| Critical | Notifies you of any events that are detrimental to the system, e.g. database failure |
| Warning | Notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit |
| Information | Notifies you of any general events that have occurred on the system, e.g. if the application service has been restarted |
| Voice activity | Provides details about the progress of call recording operations |
| Audit trail | Provides very detailed information about ongoing system events, primarily used for fault-finding |
To send an alert as a notification email, enter the email address in the text box alongside each type of alert, as shown below:
info
To send alerts to multiple email addresses, separate each entry with a semicolon.
By default, the alerts are also outputted to a log file:
Log location: C:\Program Files (x86)\Tri-Line\TIM Enterprise\logs\
When you have finished configuring the settings, click on the Save button to apply the changes, as shown below:
