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3CX Active Connection

The instructions below help you configure your 3CX to work with TIM Enterprise using an Active connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

3CX.TDS
3CX.TDT

Contents​

Configure the SMDR output​

info

You will need to allow the SMDR port number through your firewall to enable us to collect to your 3CX data!

Follow the steps below to enable the SMDR output in your telephone system:

  1. Log in to your 3CX server and from the main menu go to Settings->CDR, as shown below:

3CX Config 1

  1. Tick the Enable CDR box and from the drop-down list, select the Server/Passive Socket option.

  2. In the port field, enter the port number that will be able to connect to the machine running TIM Enterprise. We recommend using the 9000 range.

  3. To configure the SMDR output, click on the Configure tab. Enable the required fields, as shown in the screenshot below:

3CX Config 2

  1. Click OK to save the changes.

Configure TIM Enterprise​

Follow the steps below to configure TIM Enterprise to connect to your telephone system:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select 3CX from the Data format list and tick the Keep a local backup of data box, as shown below: TIM Config 1
  4. Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.
  5. In the Host field, enter the IP address of your telephone system.
  6. In the Port field, enter the port number you have configured in the telephone system.
  7. Leave the Username and Password fields blank.
  8. In the IP script field, select 3CX from the drop-down list.
  9. Click on the Save button to apply the settings. TIM Config 2