Skip to main content

Alcatel 4200-4400e

These instructions help you configure your Alcatel 4200-4400e phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support Files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

Alcatel 4400E.TDT
Alcatel 4400E.TDT

Contents​

Configuring your SMDR output​

The Alcatel 4200-4400e phone system sends its call records via a serial connection. The most recent units already have a.v24 port but, for older units, you may need to purchase a.v24 module. Connect a serial cable between your Alcatel 4200-4400e.v24 module and the PC that NetPBX is installed and running on. See the table below for a summary of data output from Alcatel 4200-4400e:

alcatel_pbxs

Installing NetPBX​

The Alcatel 4200-4400e phone system sends its call records via a serial connection. To collect the data from the serial port and send it to TIM Enterprise, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Enterprise​

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select Alcatel 4400e from the Data format list and tick the Keep a local backup of data box, as shown below: alcatel_4400e_1
  4. Click on the Connection tab and select No connection required from the Connection method list.
  5. Click on the Save button to apply the settings. alcatel_4400e_2