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Avaya BCM v4.0+

These instructions help you configure your Avaya BCM v4.0+ phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

Avaya BCM v4.0+.TDS
Avaya BCM v4.0+.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

  1. Log in to the BCM Element Manager.

  2. On the Task Navigation Panel, click the Configuration tab.

  3. Click on Telephony.

  4. Click on Call Detail Recording.

  5. In the Call Detail Recording panel that appears, configure the options as below:

Format: Norstar

  • Report Type: All
  • Language: English
  • Date Format: MM/DD/YY
  • Header Format: Line/Station
  • Filter Type: All
  • Feature Code F9: Leave as default
  • Minimum Call Duration: Leave as default
  • Hospitality Records: Leave as default
  • Include DNIS Info: Enable
  • Include CLID with call type: Enable
  • Include Long CLID: Leave as default
  • Use answer supervision: Leave as default
  • Display connection character: Leave as default
  • Suppress digits after connect: Leave as default
  • Maximum digits after connect: Leave as default

Configure a CDR user​

To enable TIM Enterprise to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

Configure The TIM Enterprise​

Follow the steps below to configure TIM Enterprise to connect to your Avaya BCM v4.0+:

  1. Click on the Directory tab.

  2. If you don't have a PBX object, press New object and select PBX. Name your site and then select Add. Locate the PBX object you want to configure in the Directory, click on it and select Properties.

  3. A new window will open, displaying the general properties of your PBX object. Select Avaya BCM v4.0+ from the Data format list and tick the Keep a local backup of data box, as shown below:

    TIM Enterprise PBX General Properties

  4. Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.

  5. In the Host field, enter the IP address of your telephone system.

  6. In the Port field, enter 4000.

  7. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)

  8. In the Password field, enter the password for the CDR user.

  9. In the IP script field, select Avaya BCM v4.0 from the drop-down list.

    TIM Enterprise PBX Connection Properties

  10. Click on the Save button to apply the settings.