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Mitel MiVoice MX-One - Serial Connection

These instructions help you configure your Mitel MiVoice MX-One phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

Aastra MX-ONE - BC13.TDS
Aastra MX-ONE - BC13.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the instructions below to configure the SMDR output. These instructions are taken from the Mitel MiVoice MX-One manual:

  • The Mitel MiVoice MX-One supports multiple SMDR output formats. TIM Enterprise requires the SMDR format to be set to either BC8, BC10 or BC13. For more information on how to configure the data output, please contact your system maintainer.

Install NetPBX​

The Mitel MiVoice MX-One phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise you first need to install the NetPBX software. You can download NetBPX from our gateway. If you are unable to, please contact support.

Configure TIM Enterprise​

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.

  2. If you don't have a PBX object, press New object and select PBX. Name your site and then select Add. Locate the PBX object you want to configure in the Directory, click on it and select Properties.

  3. A new window will open, displaying the general properties of your PBX object. Select Aastra MX-ONE BC10 from the Data format list as shown below:

    TIM Enterprise PBX General Properties

  4. Click on the Connection tab and select No connection required from the Connection method list.

    TIM Enterprise PBX Connection Properties

  5. Click on the Save button to apply the settings.