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Mitel SX2000

These instructions help you configure your Mitel Mitel SX2000 phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

Mitel SX2000.TDS
Mitel SX2000.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the instructions below to configure the SMDR output. These instructions are taken from the Mitel SX2000 manual:

The Mitel SX2000 phone system sends SMDR information via a serial connection. You need to directly connect a serial cable from your Mitel to the PC that NetPBX is installed and running on. By default, the SMDR output of your Mitel is not enabled. For more information about enabling and configuring the SMDR output, you should speak to your system maintainer.

Install NetPBX​

The Mitel SX2000 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise you first need to install the NetPBX software. You can download NetBPX from our gateway. If you are unable to, please contact support.

Configure TIM Enterprise​

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.

  2. If you don't have a PBX object, press New object and select PBX. Name your site and then select Add. Locate the PBX object you want to configure in the Directory, click on it and select Properties.

  3. A new window will open, displaying the general properties of your PBX object. Select Mitel SX2000 from the Data format list as shown below:

    TIM Enterprise PBX General Properties

  4. Click on the Connection tab and select No connection required from the Connection method list.

    TIM Enterprise PBX Connection Properties

  1. Click on the Save button to apply the settings.