Cost Centre
Contents
What is a Cost Centre?
The Cost Centre object is normally used to represent parts of your organisation to which specific rates apply. The cost centre can contain other organisation units, such as sites or groups, or it can be part of a larger group or division.
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Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company.
Adding a Cost Centre
To add a Cost Centre to the system, drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:
In the new window that opens, select the Cost Centre object from the Organisation unit list, enter a relevant name and click on the Add button, as shown below:
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There is no limit to the number of Cost Centres you can add to the Directory.
Configuring a Cost Centre
To configure a Cost Centre, locate the group in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, where you can configure the general properties of the cost centre group, such as name, email address, ID etc, as shown below:
Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |