Alarm
Alarm
What is an Alarm?
An alarm object can be set up at any point in the Directory in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The alarm criteria is user-defined and email alerts can be sent to one or more recipients.
Adding a Alarm
To add an Alarm to the system, drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:
In the new window that opens, select the Alarm object from the Organisation unit list, enter a relevant name and click on the Add button, as shown below:
Configuring a Alarm
To configure an Alarm, locate the Alarm in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, allowing you to configure the properties of your alarm object.
Call alarms
General
This tab allows you to configure the general properties of your Call alarm object:
| Field | Description |
|---|---|
| Alarm name | Enter a relevant name for the alarm object. |
| Alarm type | Select the type of alarm you want to add to the Directory. |
| Trigger only once until alarm is reset | Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met. |
Criteria
To set up the criteria that must be met in order to trigger the alarm, click on the ➕ icon, as shown below:
A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.
To add a filter to your alarm object, choose the filter type from the Property list, enter a relevant value and select an operator in order to define its meaning. The filters available for this type of alarm object are described below:
Account Code
This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains 21 is logged.
Call Type
This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a Tandem call is logged:
Carrier
This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier is logged.
Channel
This filter allows you to set up an alarm based on the call traffic going over your telephone lines. To set up the alarm criteria, click on the ➕ icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when channel T234 is used to log a call.
Chargeband
This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband begins with the characters Mob.
CLI
This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits 2652626.
Cost
This filter allows you set up an alarm in order to monitor calls below or above a specific cost. To set up the cost criteria, enter the relevant value in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the cost of a call is greater than 10.
Destination
This filter allows you set up an alarm based on the destination of the call. To set up the alarm criteria, enter the destination name (or part of its name) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the destination of a call is France.
Dialled number
This filter allows you set up an alarm when a full or partial number is dialled. To set up the alarm criteria, enter the relevant number in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the dialled number begins with 074.
Duration
This filter allows you set up an alarm based on the duration of a call. To set up the alarm criteria, enter the duration in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose duration is greater than 3600 seconds is logged.
LCR Code
This filter allows you set up an alarm based on Least Cost Routing (LCR) codes. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose LCR code ends with 680 is logged.
Response Time
This filter allows you set up an alarm based on Least Cost Routing (LCR) codes. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose LCR code ends with 680 is logged.
Start Time
This filter allows you set up an alarm based on the time a call started. To set up the alarm criteria, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call that started before 09:00:00 is logged in the system.
Trunk access code
If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an alarm based on calls made using these codes. To set up the alarm criteria, enter the trunk access code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose trunk access code is 5480 is logged.
User
This filter allows you set up an alarm in order to monitor the calls of a particular user. To set up the alarm criteria, click on the ➕ icon to locate the user in the Directory; select the user and choose an appropriate operator. In the example below, an alarm will be triggered when a call is logged for the user John Smith .
Weekday
This filter allows you set up an alarm in order to monitor the call activity for a particular day of the week. To set up the alarm criteria, choose the relevant weekday from the list provided and select an appropriate operator. In the example below, an alarm will be triggered when a call is logged on a Sunday.
Notification
The Notification tab allows you set up an email alert when the alarm is being triggered. To send the notification to multiple email addresses, separate each entry with a comma.
Stats alarms
General
This tab allows you to edit the general properties of your Stats alarm object:
| Field | Description |
|---|---|
| Alarm name | Enter a relevant name for the alarm object. |
| Alarm type | Select the type of alarm you want to add to the Directory. |
Criteria
This tab allows you to select the stats point where you want to place your alarm object and to set up the criteria that must be met in order to trigger the alarm.
Selecting a stats point
To select a stats point object, click on the ➕ icon, as shown below:
A new window will open, allowing you to drill through the Directory in order to locate the stats point object where you want to add the alarm. Click on the ✔ icon to select it. The stats point will be added in the list, as shown below:
Selecting the criteria
To set up the criteria that must be met in order to trigger the alarm, click on the ➕ icon, as shown below:
A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.
To add a filter to your alarm object, choose the filter type from the Property list, enter a relevant value and select an operator in order to define its meaning. The available filters for this type of alarm object are described in detail in the table below:
Count
This filter allows you set up an alarm based on the total number of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than 100.
Total Duration
This filter allows you to set up an alarm based on the total call duration register by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total duration registered by the stats point is 3600 seconds.
Average Duration
This filter allows you to set up an alarm based on the average call duration registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average duration registered by the stats point is not equal to 1800 seconds.
Minimum Duration
This filter allow you to set up an alarm based on the minimum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum duration registered by the stats point is less than 600 seconds.
Maximum Duration
This filter allow you to set up an alarm based on the maximum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum duration registered by the stats point is greater than 600 seconds.
Total Response
This filter allow you to set up an alarm based on the total response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total response time registered by the stats point is less than 10 seconds.
Average Response
This filter allow you to set up an alarm based on the average response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average response time registered by the stats point is greater than 7 seconds.
Minimum Response
This filter allow you to set up an alarm based on the minimum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum response time registered by the stats point is 5 seconds.
Maximum Response
This filter allows you to set up an alarm based on the maximum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum response time registered by the stats point is not 5 seconds.
Total Cost
This filter allows you to set up an alarm based on the total cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total cost registered by the stats point is 50.
Average Cost
This filter allows you set up an alarm based on the average cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average cost registered by the stats point is greater than 20.
Minimum cost
This filter allows you set up an alarm based on the minimum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum cost registered by the stats point is 10.
Maximum cost
This filter allows you set up an alarm based on the maximum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum cost registered by the stats point is greater than 60.
Concurrency
This filter allows you set up an alarm based on the concurrency of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the call concurrency registered by the stats point is greater than 5.
Notification
The Notification tab allows you set up an email alert when the alarm is being triggered. To send the notification to multiple email addresses, separate each entry with a comma.
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