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Microsoft Teams

These instructions describe how to connect your TIM Enterprise system to a Microsoft Teams account, allowing you to analyse your Teams calls in the same way as standard phone calls.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

Microsoft Teams.TDT
Microsoft Teams.TDS
Microsoft Teams.DBS

Add a new data source​

Connecting TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

  • Select the Directory tab and navigate to the part of the directory where you want to store the new data source.

  • Press the New object button at the top of the directory list.

  • In the Add new object window that appears, select PBX from the Other object list, then enter a name for the data source - such as Microsoft Teams - at the bottom of the window.

    Add new object

  • Click the Add button

Configure the new data source​

  • When prompted, select the Microsoft Teams cloud service connector: Teams cloud service connector

  • Click on the Sign in with Microsoft button:

    Configure Teams Sign In

  • You'll be redirected to Microsoft's authentication system and asked to grant permission for the TIM application to access your call records. Please ensure the Microsoft account you use has the rights to grant the required permissions:

    Grant Permissions

  • When authentication is complete, you'll be redirected back to the TIM Enterprise directory, specifically to the newly-authorized data source.

  • If the authorisation was accepted, you should see a Connected status in the Details panel:

    Teams Connected

  • Press the Save button to save your new data source.

Automatic directory synchronisation​

TIM Enterprise will automatically synchronise its directory with your Microsoft Azure directory every day to ensure that all of your Teams users' details are propagated to the TIM Enterprise directory.

TIM Enterprise is limited to read-only access to your Microsoft Teams users, so changing a user's details in TIM Enterprise will not change the user in Microsoft Teams.

Because the access is read-only, you can group Teams users into different groups within TIM Enterprise without affecting group membership in your Teams account, which can be useful for comparisons across your Teams groups.

Full integration​

As with any other data source - such as a PBX - all of your Teams calls and meetings are fully integrated into the TIM Enterprise platform, including in reports and live display boards.

Call types​

Available call types include inbound calls, outbound calls, internal calls, conference calls and missed calls.

Calls into your Teams account from outside Teams, such as PSTN (Microsoft Calling Plans) and Direct Routed (SIP) calls are also fully captured by TIM Enterprise.

TIM Enterprise captures calls from Teams meetings hosted both within your tenancy and those from external Teams meetings.